We want you to love your purchase from 2KAN. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy. Here are the details:
1. Returns and Exchanges:
- We accept returns and exchanges within 30 days of the date of purchase.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
- To start the return process, please contact our customer service team using the contact form located on our website.
- Provide your order number and a brief explanation of the reason for the return.
- Our team will guide you through the return procedure and provide you with a return authorization.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure your return is received safely.
4. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
5. Exchanges:
- If you wish to exchange an item, please follow the same return process, indicating the desired exchange item.
- Exchanges are subject to product availability.
6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
- We will arrange for a replacement or issue a refund for the damaged or defective item.
7. Non-Returnable Items:
- Certain items, such as gift cards, are non-returnable.
Thank you for choosing 2KAN. We are committed to ensuring your satisfaction, and our dedicated customer service team is here to assist you throughout the return process. If you have any questions or concerns, please do not hesitate to reach out to us. Your happiness is our priority.
